FREQUENTLY ASKED QUESTIONS
We will be happy to add those questions & answers that are most frequently asked of you.
If you do have something that you'd like to know more about, don't hesitate to submit your question to us via email (firstname.lastname@example.org)
In the meantime, keep checking back for more valuable information we will be sharing with you.
Do you have a cancellation policy?
❧ Yes... We value your time and we ask you value our time as well.
NO SHOW POLICY
Your appointment time is especially reserved for you. We kindly ask that you please let us know if you need to cancel, so that we can make your time slot available to other clients. If you are unable to make your appointment without cancelling, you will be charged 50% for your treatment requested.
We understand that things happen and life gets busy. However, in the case of a short notice cancellation (less than 24 hours of your appointment time) you will be charged 50% of your treatment fee.
We reserve your appointment time for you. If you are running late, please call as soon as possible. If you happen to be running more than 10-15 minutes late we may not be able to accommodate your full service; in this case we’ll offer you a shorter service time or the option to reschedule.
How do I book an appointment?
❧ We are happy to book you an appointment over the phone, email, or facebook messenger. We know that some would like to see an online booking system, but we want to make sure we have your appointments booked correctly so you have the right amount of time needed to enjoy your Spa Experience.
How can I pay?
❧ We accept Credit Card (Mastercard & Visa), Debit Card (we do have tap), Cash, or Gift Certificate.
Should I arrive early for my appointment?
❧ Yes please! That would be fantastic... it's always nice to arrive a few minutes early so you can sit and enjoy a nice cup of tea/coffee, fill out any necessary paperwork, and we just might be able to start you earlier if our previous appointment has completed early.
What do I need to do to prep for my treatment?
❧ There are a few things we suggest you do to prepare you for a happier Spa Experience.
Pedicures; please bring flip flops to wear if you chose to have regular polish on your toes.
Nail; inform us of what you have currently on your nails
LashExtensions; no makeup or moisturizer on or near your eyes.
Massage; hydrate yourself with lots of water.
What is the minimum age for piercing?
❧ The youngest age we will offer ear lobe piercing for is 3 years.
As safe as Inverness piercing system is that we use for our clients, we feel that these are the appropriate ages for the piercing services offered at Apple Mint.